FAQ’s

Q. How much glitter is in the standard bags?
A. We have them set at 5 grams and 10 grams however, we use a 7 gram measuring spoon as all glitters are different densities and weights and it is the easiest way to make all the glitters be the same otherwise the bags will all vary massively and this has caused us a lot of problems in the past. 

Q. Is UK Royal Mail Shipping tracked?

A. No, it is standard posting like when you put something in the post box with a stamp on. This way we can keep shipping costs down for customers. We do offer Hermes tracked shipping if you would prefer to track your order. 

Q. How soon are orders shipped?

A. The same day if the order is placed before 3PM but in peak periods when we have sales and large volume of orders it can take up to 3 days but we do put this on the notice bar of our website to warn customers. 

Q. My package hasn’t come in the time frame given on your website. 
A. International packages are just a guide, they can take as little as 2 days or sometimes 2 months. We recently have received a package back that we sent to South Africa in Oct 2019 and it arrived back with us as undelivered in May 2021. UK orders should take no longer than 7 working days from the date of shipment to be received.

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